Culture is perhaps the greatest yet most ignored profit generating engine. Unfortunately, a company’s culture is often collecting dust in employees' desks because without psychological ownership these words never drive change.
In today’s ever-evolving corporate landscape where complexity and quickening innovation cycles is a constant hurdle to growth, firms must take a renewed focus on ensuring internal health is aiding rather than hindering growth.
Distinctive digital capabilities is a necessity for staying viable in today's market. This article presents a holistic 9-step digital transformation roadmap that can be leveraged in creating a profitable and sustainable digital ecosystem.
Employee engagement serves as a gateway to product innovation, service excellence, and sustainable growth. However, with only 30% of employees engaged in their work significant value destruction is holding back growth.
If a company wants raving customers it first needs raving employees. The “customer experience quadrant” illustrates the key revenue and cost drivers associated with either top or bottom-quartile customer service performance.
Many companies experience what this articles calls the “culture paradox,” whereby a great initial culture creates growth, that growth creates complexity, complexity destroys that culture, and a poor culture destroys growth.
Poor decision-making is often the number one culprit for why companies fail or see stagnant growth. Transitioning from a linear, one-dimensional decision-making approach to a 360° omni-stage™ model can unlock growth.
Cross-functional collaboration is the glue that holds a company together. Without it, silos erode the culture, customer experience, and growth. Three steps can be taken to create sustainable cross-functional collaboration.
Many organizations foster a culture that unknowingly promotes complexity, ensuring everyone is "not on the bus." This causes significant financial and energy leakage which all stems from a "culture paradox."
Most of the areas holding back growth stem from internal obstacles rather than external market or competitive forces. An "inside-out | bottoms-up" approach can transform internal health and unlock significant growth.