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Think Culture Is Just a Buzzword? Think Again

Think Culture Is Just a Buzzword? Think Again

Culture is perhaps the greatest yet most ignored profit generating engine. Unfortunately, a company’s culture is often collecting dust in employees' desks because without psychological ownership these words never drive change.

Want Raving Customers? First Create Raving Employees

Want Raving Customers? First Create Raving Employees

In today’s ever-evolving corporate landscape where complexity and quickening innovation cycles is a constant hurdle to growth, firms must take a renewed focus on ensuring internal health is aiding rather than hindering growth.

Digital Transformation Redefined

Digital Transformation Redefined

Distinctive digital capabilities is a necessity for staying viable in today's market. This article presents a holistic 9-step digital transformation roadmap that can be leveraged in creating a profitable and sustainable digital ecosystem.

The Path to Creating Employee Engagement

The Path to Creating Employee Engagement

Employee engagement serves as a gateway to product innovation, service excellence, and sustainable growth. However, with only 30% of employees engaged in their work significant value destruction is holding back growth.

Customer Experience: Where Does Your Company Rank

Customer Experience: Where Does Your Company Rank

If a company wants raving customers it first needs raving employees. The “customer experience quadrant” illustrates the key revenue and cost drivers associated with either top or bottom-quartile customer service performance.

Are You Caught in a Culture Paradox Loop?

Are You Caught in a Culture Paradox Loop?

Many companies experience what this articles calls the “culture paradox,” whereby a great initial culture creates growth, that growth creates complexity, complexity destroys that culture, and a poor culture destroys growth.

Transforming The Customer Experience

Transforming The Customer Experience

The days of being successful on merely a differentiated product are over. Simply, a world-class customer experience is equally vital to success. Explore the 9 core transformation drivers needed to exceed customer expectations.

Sales Transformations for the Digitally Evolved Landscape

Sales Transformations for the Digitally Evolved Landscape

Volatility is the new normal. As such, companies must disrupt themselves before others do it for them. Sales is no exception because digitally empowered customers are continually expanding sales expectations. 

Transform Corporate Decision-Making

Transform Corporate Decision-Making

Poor decision-making is often the number one culprit for why companies fail or see stagnant growth. Transitioning from a linear, one-dimensional decision-making approach to a 360° omni-stage™ model can unlock growth.

10 Best Negotiation Practices

10 Best Negotiation Practices

Negotiations, as a corporate capability, offer significant and often overlooked value. Companies can leverage these 10 best practices across functions such as sales, M&A, and procurement to unlock significant value. 

Embrace Change by Disrupting versus Being Disrupted

Embrace Change by Disrupting versus Being Disrupted

The phrase “good enough” is used by the lazy to justify inaction so disrupt yourselves before others do it for you. And, without creating a runway for failure leaders can't expect a runway for success.

Lead from Behind for Leadership Success

Lead from Behind for Leadership Success

A great leader doesn't create followers but instead creates other leaders. Simply, great leaders empower and drive success by leading from behind during good times and leading from the front during turbulent times.

Decision-Making Matrix: Winners Are Not Those With Size but Rather Those with Speed

Decision-Making Matrix: Winners Are Not Those With Size but Rather Those with Speed

Volatility is the new normal where winners are not those with size but rather those with speed. Leaders must reconcile the need for speed with unbiased, value maximizing decision-making.

Avoid Artificial Harmony by Embracing a Transparent Culture

Avoid Artificial Harmony by Embracing a Transparent Culture

Great leaders do not let the preservation of artificial harmony trump the importance of an open, transparent culture where everyone has a voice to respectfully dissent and be heard.

Create Strength Through Humility

Create Strength Through Humility

Humility is the gateway to successful leadership because great leadership does not rest with those that think they know but rather with those that have the humility to realize they don’t know.

3 Steps to Improving Cross-Functional Collaboration

3 Steps to Improving Cross-Functional Collaboration

Cross-functional collaboration is the glue that holds a company together. Without it, silos erode the culture, customer experience, and growth. Three steps can be taken to create sustainable cross-functional collaboration.

Think You Got Everyone on the Bus? Think Again

Think You Got Everyone on the Bus? Think Again

Many organizations foster a culture that unknowingly promotes complexity, ensuring everyone is "not on the bus." This causes significant financial and energy leakage which all stems from a "culture paradox."

Inspire with a Shared Vision for Leadership Success

Inspire with a Shared Vision for Leadership Success

Inspiration and action are born from a vision which only happens by appealing to people’s hearts more than their minds; as such, leaders must plan with the head but lead with the heart.